Topdoc places the protection of personal data at the heart of its missions and the services it offers you.
This Policy sets out the principles and guidelines for the protection of your Personal Data and aims to inform you about :
• The Personal Data that collected and the reasons for this collection,
• How this Personal Data is used,
• Your rights regarding your Personal Data.
This Policy applies to all Topdoc's services, excluding any partner sites.
Topdoc undertakes to take into account the protection of your Personal Data and your private life from the design of new products or services offered to you. To ensure security and guarantee that your rights are respected and properly exercised, measures are taken to protect your Personal Data.
Topdoc undertakes to collect only the data strictly necessary for the provision of the services subscribed to. In the event that you are asked to provide optional data, Topdoc will clearly inform you of the Personal Data required to provide the subscribed service and those voluntarily provided by you. Personal Data is collected directly from you and is only used for the purposes for which you have been informed. Personal Data is used to offer you other services, only if you have agreed to receive commercial communications. We do not sell, rent, or otherwise provide your Personal Data to third parties for marketing or other purposes.
Your data may be transmitted to :
• Topdoc's internal departments: the departments responsible for providing the subscribed services, in particular Customer Services, Sales Administration, etc.
• Technical service providers: technical service providers, including subcontractors;
Topdoc processes all your Personal Data within the UAE. However, for certain specific services, Topdoc may use subcontractors established outside the UAE. Certain Personal Data may then be communicated to them for the strict needs of their missions. In this case, in accordance with the regulations in force, Topdoc requires its subcontractors to provide the necessary guarantees to supervise and secure these transfers, in particular by signing the United Arab Emirate's standard contractual clauses.
The length of time your Personal Data is kept depends on the service subscribed to. Topdoc undertakes not to retain your Personal Data beyond the period necessary for the provision of the service, plus the retention period imposed by the applicable rules on legal prescription.
Topdoc undertakes to take all measures to ensure the security and confidentiality of Personal Data and in particular to prevent them from being damaged, deleted or accessed by unauthorised third parties.
You may at any time exercise the rights provided for by the applicable regulations in force concerning personal data, provided that you meet the conditions:
• Right of access: you can obtain information about your Personal Data processed by Topdoc ;
• Right of rectification: you can update your Personal Data or have your Personal Data processed by Topdoc rectified;
• Right to object, in particular to receiving commercial communications: you may express your wish to no longer receive commercial communications from Topdoc or request that your Personal Data no longer be processed;
• Right to delete : you can request the deletion of your Personal Data;
• Right to limitation: you may request the suspension of the processing of your Personal Data;
• Right to portability: you can ask Topdoc to retrieve your Personal Data so that you can dispose of it.
You can exercise your rights by clicking on the following link: click here
All requests must be accompanied by proof of identity. Topdoc undertakes to respond to your requests to exercise your rights as quickly as possible and in any event within the legal time limits.
The appointment of a Data Protection Officer demonstrates Topdoc's commitment to the protection, security and confidentiality of its customers' Personal Data.
You can contact the Data Protection Officer by following by clicking on the following link:
click here